Refund policy
Thank you for shopping at Verplex!
Because all our products are made to order and fulfilled by our trusted production partner, Printify, we handle returns and refunds a little differently from traditional stores. Please read below for the details.
Damaged, Defective, or Incorrect Items
We gladly offer free replacements or full refunds for items that:
- Arrive damaged
- Have manufacturing defects
- Are the wrong item, size, or color from what you ordered
To Request a Replacement or Refund
Please contact us within 14 days of receiving your order.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item
You can reach us at: sedrikdedman@gmail.com
Lost Orders
If your package is lost in transit, we will either send a replacement at no extra cost or issue a full refund after confirming the situation with the carrier.
Non-Returnable Items
Since every product is made to order specifically for you, we cannot accept returns or offer refunds for:
- Buyer's remorse or change of mind
- Wrong size or color ordered by mistake (please check sizing charts carefully!)
- Minor differences in color due to screen display settings
Cancellation Policy
Orders can be canceled within 1 hour of purchase.
After that, production begins and we are unable to make changes or cancel orders.
How Refunds Are Processed
If your refund is approved:
- It will be processed back to your original payment method.
- Refunds typically take 5–10 business days to appear on your statement, depending on your bank.
Questions?
We're here to help!
Email us anytime at sedrikdedman@gmail.com for assistance with your order.